Frequently Asked Questions

What is a live webinar, and what do I need to join?

A live webinar is a real-time, interactive online training session led by an industry expert. You watch the presentation with synchronized slides and high-quality audio, and every session ends with a live Q&A where you can ask the speaker your specific questions. All you need is a smartphone, laptop, or PC with a stable internet connection — no special software required.

How do I register for a webinar or seminar?

You can register in three ways:

• Online — pick your session and training option, add to cart, and check out on liveeventeducator.com.
• Phone — call our customer care team at +1 (877) 764-2464.
• Email — send your details to cs@liveeventeducator.com and our team will complete the registration for you.

When will I receive my login details and materials?

Login credentials and downloadable materials (handouts, slides) are emailed to your registered address 24 hours before the scheduled session. If you register on the day of the event, credentials are sent as soon as your order is confirmed. Can’t find them? Check your spam folder first, then contact us — we’ll resend them right away.

How long does a typical webinar last?

Most webinars run 60 to 90 minutes, including a 10–15 minute live Q&A at the end. The exact duration is always listed on each event page.

What if I miss the live session?

No problem — you have options:

• Watch the recording — upgrade to or purchase the on-demand recording and watch at your convenience, as many times as you like.
• Transfer your seat — pass your registration to a colleague by sharing their name and contact details with us before the session.
• Request a replay — contact customer care to arrange a replay at a more convenient time, subject to availability.

Can the date or time of a live webinar be changed?

Live session schedules are fixed and cannot be rescheduled by attendees. In the rare case of a cancellation due to a technical issue or speaker emergency on our side, you’ll be notified immediately and offered a new date or a full credit.

What training formats can I choose from?

Every program is available in multiple formats so you can learn your way:

• Live — attend in real time with Q&A access.
• Recording — on-demand access after the live session.
• Transcript — a written e-transcript of the full session.
• Digital Download / DVD / Flash Drive — own a permanent copy.
• Combos — bundles like Live + Recording at a discounted price.

Do you offer group or corporate registrations?

Yes. Corporate options let multiple attendees from your team join under one registration (for example, 1–3 or 1–6 attendees) at a significant saving over individual seats. For larger teams or custom training needs, contact us for a tailored quote.

Do your programs offer CEU / HRCI / SHRM credits?

Most qualifying programs carry CEU credits, including HRCI and SHRM recertification. The credit details are listed on each event page.

• Live attendees receive their certificate by email after the session.
• DVD buyers receive instructions and a CEU certificate with an index number in the shipment.
• Transcript buyers receive certificate guidelines by email along with the e-transcript.

When will I receive my transcript, DVD, or recording?

• Recordings — access details are emailed shortly after the live session ends.
• E-transcripts — delivered to your registered email within 7–10 business days.
• DVDs / Flash Drives — shipped within 10 business days of the live session to your provided address.

How do I ask questions during a live webinar?

Submit your questions through the chat panel at any point during the session — the speaker answers them in the dedicated 10–15 minute Q&A at the end. Instructions are shared at the start of every session.

What payment methods do you accept? Is it secure?

We accept Visa, MasterCard, American Express, and PayPal. All payments are processed in compliance with PCI DSS standards — your card details are encrypted and never stored on our servers.

I have a coupon code. How do I use it?

Enter your coupon code in the discount code field at checkout and the price updates instantly. Coupons are valid for the dates shown with the offer and cannot be combined with other discounts.

What is your refund policy?

If a session is cancelled from our side, you receive a full refund or credit — your choice. For other situations, such as ordering issues or accidental duplicate purchases, contact customer care and we’ll make it right. See our Refund Policy page for complete details.

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Still have questions? Email us at cs@liveeventeducator.com or call +1 (877) 764-2464 — we’re happy to help!